Return Policy

Return Time:

Please submit your return request within 15 days of your package being delivered.

Return Cost:

Customers are responsible for shipping costs, customs, and tax fees.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

How Can I Make A Return?

Step 1: Please contact MISHOW store customer service indicating the item(s) you would like to return, the order number, the reason for the return, and a photo of the item in its current state. If there are quality issues, please provide images of the exact faulty parts of said items and the tag (including the QC Tag).
Step 2: If your return is accepted, we’ll send you the instructions on how and where to send your package.
Step 3: Once your returned items are back at our warehouse, we will process your refund within 7 business days after receiving your return and refunds will be issued to the original payment method. You'll receive an email to confirm once the return has been completed.

Processing Time:

It usually takes 1-7 business days to process the return after receiving your package. If your item is eligible for a refund, the funds will be returned to the original payment account within 1-7 business days of being processed.

The Returned Items Will Not Be Accepted In The Following Cases:

① Goods have been washed;
② Man-made damage;
③ Goods incomplete, such as cutting off hang tags and wash marks and missing accessories;
④ Goods stained with foundation, perfume, cigarettes, deodorant, hair, and any other conditions that affect secondary sales;
⑤ Goods that have been clearly stated at the time of purchase as non-returnable;
⑥ Goods beyond the after-sales service time;
⑦ Goods for which postage has not been paid in advance; (paid postage on delivery is not accepted)
⑧ Please write down your email information and order number on paper and send it to us, otherwise, the refund process will be impacted.

If any of the above situations occur, the items will be returned to you at an additional cost.

Notes:
If a customer rejects a package without a valid reason and causes us to incur losses, our refund policy may not cover a full refund and deal with it case by case.

Conditions That Are Not As Deemed As Defective In Quality:

1. Loose threads, raw edges, thickness, a touch of fabrics, and differences in color due to differences in monitor display are NOT treated as quality issues.
2. Returns due to dissatisfaction with styles, colors, and changes in personal preferences are NOT treated as quality issues.
3. Damages due to use, wash, improper maintenance, self-repair, modifications, or other human factors are NOT treated as quality issues.
4. Please refer to our sizing chart for decisions on your purchase, as our service team can only offer our recommendations. Returns due to sizing. Returns due to sizing issues do not constitute quality issues.

Due to differences in design and style between items, there may be slight differences between different items of the same size. Please refer to the actual measurements.

Where Is My Refund?

Your refund will be processed within 1-7 business days after your returned package has arrived at our warehouse. Refunds will be issued via the original payment method.
1. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
2. If you paid by PayPal, Klarna, or other online payment providers, refunds will be sent to PayPal, Klarna, or the online payment method you chose within 5 business days of receipt of the returned item or cancellation request. Please contact the online payment providers with questions about when the refund will be posted to your account.
3. If your order has been paid through Store Credit only, please note that all products will become Final Sale and not eligible for return or refund.

Important Note:

1. The original shipping fee is non-refundable.
2. Please do not send your item(s) to the sender's address listed on your package. This is not the return address and will delay the processing of your return & refund.
3. Please make sure you have not included non-Mishow item(s) by accident in your return package. We will not be responsible for sending those items back to you.
4. Items sent back to us without first requesting a return will not be accepted.
5. mishowstore.com is not responsible for any failed delivery attempt caused by negligent behaviors of customers. Negligence includes but is not limited to, refusal of shipment confirmation and incorrect consignee's information (such as order address, contact number, or consignee's name). In this case, we are unable to file a refund for you. If you find that your order information is wrong, please contact us at service@mishow.vip with your order number and the correct information as soon as possible.

Exchange Policy

1. For Non-shipped Orders:

If your order has not been dispatched, and you want an exchange for a different color or size, as long as it is in stock, you can contact our customer service team to change it for you. (Only different options of the same item can be exchanged, other items cannot be exchanged).

2. For Shipped Orders:

If your order has already been dispatched, you can contact our customer service team to apply for a return after you receive the product, and you can place a new order with us again to reduce your waiting time. This can shorten your waiting time and ensure that the products are still in stock.